Open to opportunities

Diego Guerrini

@diegoguerrini

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Experienced analyst with a strong background in customer service.

Spain

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a dedicated professional with over 10 years of experience in various roles, primarily focused on customer service and financial crime risk management. My journey has equipped me with excellent communication skills and a strong ability to resolve issues efficiently. I thrive in dynamic environments where I can engage with clients and colleagues alike, ensuring that their needs are met with professionalism and care.

In my recent role as a Screening and Transaction Monitoring Analyst at Ebury, I was responsible for safeguarding the company and its clients from financial crime risks. This involved conducting thorough investigations, managing compliance tasks, and providing exceptional support to both internal departments and external partners. My proactive approach and attention to detail have been key to my success in identifying potential risks and ensuring timely resolutions.

Throughout my career, I have developed a robust skill set that includes fraud analysis, customer due diligence, and effective communication across various platforms. I am passionate about continuous improvement and am always looking for ways to enhance processes and deliver better service to clients. I am eager to bring my expertise to a new team where I can contribute to achieving organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Screening and Transaction Monitoring Analyst

Current

Ebury

Jun 2022 - Present (3 years)

Responsible for safeguarding Ebury and clients from financial crime risks, including money laundering and fraud. Conducted real-time monitoring of transactions, identified red flags, and communicated effectively with internal departments to resolve issues.

Financial Crime Transaction Monitoring Compliance Risk Assessment Communication Problem Solving Regulatory Requirements Team Collaboration

Customer Service Representative

Sector Alarms

Nov 2021 - Jun 2022 (7 months)

Provided technical support and maintenance service bookings for customers via phone, email, and chat. Focused on understanding customer needs and delivering effective solutions while managing multiple tasks.

Customer Support Technical Support Communication Problem Solving Booking Relationship Building Time Management Team Collaboration Customer Care

Fraud Analyst/Operations Specialist

Betfred Lts/Lottomart

Nov 2019 - Jun 2021 (1 year 7 months)

Monitored online deposits for fraudulent activity, conducted investigations, and verified customer documents. Collaborated with third parties on fraud cases and managed customer interactions regarding fraud and risk management.

Fraud Detection Risk Management Data Analysis Communication Problem Solving Payment Processing

Operations Agent

888 Ltd

May 2018 - Nov 2019 (1 year 6 months)

Managed account restrictions for suspicious gaming patterns and provided customer support for various inquiries. Ensured compliance with payment processes and monitored transactions for security.

Account Management Customer Support Compliance Communication Problem Solving Quality Improvement Team Collaboration

Reservation Agent/Complaints Handler

ST SERVICESIBERIA

Mar 2015 - Mar 2018 (3 years)

Handled client complaints and issues through email and social media, ensuring customer satisfaction and quality service. Developed templates for responses and liaised with suppliers for service consistency.