Melanie Jimenez
@melaniejimenez
Fraud & KYC Analyst with hands-on experience in account review, transaction pattern analysis, and customer support.
SpainWhat I'm looking for
I’m a bilingual fraud & KYC professional (English/Spanish) with hands-on experience in fraud detection, account review, and customer support within the online gaming industry. I’m detail-oriented, self-driven, and comfortable handling complex, data-heavy tasks.
In my Fraud & Account Analyst work at WOW Vegas, I independently managed manual investigations of flagged accounts without dedicated fraud tooling or prior formal training. I identified duplicate registrations by analyzing shared IPv6 addresses, overlapping transaction names, and KYC status inconsistencies.
I cross-referenced account clusters using network data, Name on Card (NOC) patterns, Apple Pay tokenisation, and address matching to assess the likelihood of coordinated or shared account use. I also produced structured written investigation reports that documented evidence, methodology, conclusions, and uncertainty when data was inconclusive.
I’m motivated by the chance to keep growing in trust & safety, compliance, and customer operations. I bring a reliable communication style, strong attention to detail, and a proven ability to escalate findings with clear recommendations for further investigation.
Experience
Work history, roles, and key accomplishments
Fraud & Account Analyst
WOW Vegas
Sep 2024 - Jul 2025 (10 months)
Performed manual fraud and account-integrity reviews in the online casino, identifying duplicate registrations and coordinated account use using KYC and transaction/context evidence. Wrote structured investigation reports and escalated findings with recommended next steps when data supported suspicion.
Customer Experience Representative
WOW Vegas
Sep 2024 - Jul 2025 (10 months)
Handled player support via chat and email, resolving account queries, payment issues, and platform concerns with clear, efficient communication. Managed sensitive account information with discretion and followed company procedures.
Shift Supervisor
Jury's Café & Wine Bar
Mar 2022 - May 2024 (2 years 2 months)
Led daily shift operations including team coordination, stock management, and customer-facing service. Resolved complaints and trained new staff while maintaining service standards under pressure.
Security Controller
OSG Security
Jan 2020 - Feb 2022 (2 years 1 month)
Monitored security camera systems across multiple bank and cash-deposit locations and responded to alarms by coordinating appropriate unit deployment. Maintained operational communication with department heads and ensured safety protocols for dispatched workers, including cash-to-master services.
Education
Degrees, certifications, and relevant coursework
I.E.S. Antonio Machado
Bachelor of Social Sciences, Social Sciences
2015 - 2017
Completed part of a Bachelor of Social Sciences program at I.E.S. Antonio Machado.
I.E.S. Antonio Machado
Secondary Education, Secondary Education
2011 - 2015
Completed secondary education at I.E.S. Antonio Machado in La Línea de la Concepción.
I.E.S. Antonio Machado
Vocational training, Security Systems Management
Completed vocational training in Security Systems Management at I.E.S. Antonio Machado.
Availability
Location
SpainAuthorized to work in
Job categories
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