Basit Azeem
@basitazeem
Customer support professional focused on problem-solving, empathy, and delivering excellent client experiences.
What I'm looking for
I am a detail-oriented customer support professional with strong communication skills and a dedication to maintaining customer satisfaction through effective problem-solving and empathy. I adapt quickly to fast-paced environments and consistently build rapport with diverse clients.
I have hands-on experience as a Customer Support Representative at Abacus - Careem Pay and Ibex in Lahore, where I managed inquiries, resolved issues, and promoted positive outcomes that enhanced brand loyalty. My background includes awards and leadership roles in Model UN activities, demonstrating diplomacy, public speaking, and leadership under pressure.
I bring organizational skills, time management, and team collaboration to every role, and I seek opportunities to apply these strengths in customer-facing positions that value empathy, efficiency, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Ibex
Apr 2025 - Present (11 months)
Managing customer inquiries and facilitating positive outcomes to enhance brand loyalty in a high-volume support role since Apr 2025.
Customer Support Representative
Abacus - Careem Pay
Oct 2024 - Apr 2025 (6 months)
Handled customer inquiries and resolved payment-related issues, maintaining high customer satisfaction in a fast-paced support environment from Oct 2024 to Apr 2025.
Education
Degrees, certifications, and relevant coursework
Kaizen High
A Levels, A Levels
2022 - 2024
Completed A Levels at Kaizen High, focusing on pre-university coursework from September 2022 to June 2024.
Al Ittehad School
IGCSE, IGCSE
2020 - 2022
Completed IGCSE program at Al Ittehad School, Jordan from September 2020 to June 2022.
Availability
Location
Authorized to work in
Job categories
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