MNMartha Namiiro
@marthanamiiro
Highly competent Computer Science Professional with strong technical skills.
UgandaWhat I'm looking for
I am a dedicated Computer Science Professional with over 5 years of experience in IT user support, database management, website design, and networking. My technical expertise is complemented by strong interpersonal skills, allowing me to effectively communicate and collaborate with diverse teams. I am passionate about leveraging my knowledge to benefit organizations and individuals alike.
Throughout my career, I have excelled in roles such as I.T Service Desk Analyst at ABSA Bank Uganda, where I provided first-level support and managed incident resolution. My previous experience as a Client Service Executive honed my ability to maintain client relationships and deliver exceptional service. I am committed to continuous learning and improvement, striving for excellence in every task I undertake.
Experience
Work history, roles, and key accomplishments
I.T Service Desk Analyst
ABSA Bank Uganda
Nov 2019 - Present (5 years 6 months)
As an I.T Service Desk Analyst, I provide first level support for IT services, manage incident requests, and ensure resolution and closure of reported issues. I analyze recurring incidents and prepare daily reports for management.
Client Service Executive & End User Support
ReignAds Ltd
May 2018 - Nov 2019 (1 year 6 months)
In this role, I maintained client relationships, provided IT support, and resolved technical issues. I also facilitated communication between clients and internal teams, ensuring project requirements were met.
I.T Support
Multilines International Ltd
Nov 2016 - Apr 2017 (5 months)
I monitored network performance, implemented technical procedures, and trained staff on IT issues. My role involved ensuring data integrity and managing software systems for operational efficiency.
Intern
Web-Info-Net Ltd
Jul 2015 - Aug 2015 (1 month)
During my internship, I focused on computer maintenance, network administration, and website development. I gained hands-on experience in database administration and Android app development.
Education
Degrees, certifications, and relevant coursework
OROracle
Certification, Database Management
2018 - 2018
Achieved certification as an Oracle Database SQL Certified Associate, demonstrating proficiency in SQL and database management.
MUMakerere University
Bachelor of Science, Computer Science
2017 - 2017
Completed a Bachelor of Science in Computer Science, gaining a solid foundation in programming, algorithms, and systems analysis.
Hope Senior School
U.A.C.E, General Studies
2010 - 2012
Completed U.A.C.E, which provided a strong academic foundation and prepared for higher education.
Hope Senior School
U.C.E, General Studies
2008 - 2010
Completed U.C.E, focusing on a broad range of subjects to build a solid educational background.
Availability
Location
UgandaAuthorized to work in
Job categories
Interested in hiring Martha?
You can contact Martha and 90k+ other talented remote workers on Himalayas.
Message MarthaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
