Open to opportunities

Davis Mugume

@davismugume

Results-driven IT Applications Support Engineer with a strong focus on system uptime, swift incident resolution, and exceptional user satisfaction.

Uganda

Message

What I'm looking for

I seek a hands-on role supporting applications and infrastructure where I can resolve incidents, improve reliability, mentor teammates, and contribute to smooth deployments in a collaborative environment.

I am a results-driven IT Applications Support Engineer with strong troubleshooting skills and a commitment to delivering exceptional technical assistance. I ensure optimal uptime and performance for IT systems, networks, and specialized applications such as autobilling and MTN Wakanet fibre.

In my roles I have developed incident response and problem management protocols, conducted root-cause investigations, and participated in deployment and release management to guarantee smooth application rollouts. I also mentor teammates, delegate responsibilities, and maintain meticulous records to build a practical knowledge base.

Previously I contributed as a PHP/Software Engineer and as a software engineering intern, producing clean, documented code and engaging in testing, debugging, and cross-functional collaboration. I hold Higher National Certificates in Software Development and Java programming and continuously pursue new technologies to improve system reliability and user satisfaction.

Experience

Work history, roles, and key accomplishments

Current

IT Applications Support Engineer

Current

GDExperts

Jan 2022 - Present (3 years 9 months)

Ensured optimal uptime and performance for IT systems and applications (including autobilling and MTN Wakanet fibre), resolved incidents to minimize service disruption, and implemented root-cause fixes and incident management protocols.

Incident Management Troubleshooting Application Support MySQL PHP

PHP Software Engineer

Kanzu Code

Jan 2021 - Jan 2022 (1 year)

Designed, developed, and maintained scalable PHP applications with clean documented code, collaborated with cross-functional teams, and enforced security and quality standards to deliver production-ready features.

PHP JavaScript Git MySQL MongoDB Code Review Debugging Security Best Practices

Software Engineer Intern

Refactory Uganda

Jan 2020 - Jan 2021 (1 year)

Contributed to design, development, and testing of software applications, authored maintainable code, and participated in QA and documentation under mentorship to deliver project milestones.

JavaScript Testing Documentation Collaboration