Norah Lema
@norahlema
IT support intern at Kyambogo University and NSSF who resolved user issues, managed accounts, and configured systems.
UgandaWhat I'm looking for
At Kyambogo University, I provided first-line support to staff and students, troubleshooting issues and managing user accounts and system configuration. I also recorded issues and their resolutions.
At the National Social Security Fund (NSSF), I helped members and staff with account and system issues and followed up with other departments when a fix needed their help. I handled sensitive data carefully while working across technical support and member service.
At Four Points by Sheraton, I worked with reservation and payment systems, keeping guest account data accurate and catching discrepancies. I'm looking to bring my hands-on troubleshooting experience into an enterprise support environment.
Experience
Work history, roles, and key accomplishments
IT and Commercial Intern
National Social Security Fund (NSSF)
Jan 2025 - Dec 2025 (11 months)
Assisted members and staff with account and system issues, coordinated with other departments for resolutions, and handled sensitive data carefully.
Data Entry Associate
Four Points by Sheraton
May 2025 - Sep 2025 (4 months)
Worked within hotel reservation and payment systems, ensuring guest account data accuracy and catching discrepancies.
IT Intern
Kyambogo University
Jan 2024 - Dec 2024 (11 months)
Provided first-line technical support to staff and students, managed user accounts and system configuration, and maintained records of issues and resolutions.
Education
Degrees, certifications, and relevant coursework
Kyambogo University
Bachelor of Science, Information Technology and Computing
Grade: 3.85
Pursuing a Bachelor of Science in Information Technology and Computing, expected to graduate in December 2026 with a current CGPA of 3.85.
Kitende Secondary School
Uganda Advanced Certificate of Education, General Education
Completed the Uganda Advanced Certificate of Education.
Kitende Secondary School
Uganda Certificate of Education, General Education
Completed the Uganda Certificate of Education.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Salary expectations
Job categories
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