Babirye Asha
@babiryeasha
IT professional focused on results, customer experience, and practical software and networking skills.
What I'm looking for
I am an IT professional with a Bachelor of Information Technology from Islamic University in Uganda and practical experience in customer-facing roles at Equity Bank Uganda. I bring a results-focused mindset, proactive attitude, and strong communication skills in Lusoga, Luganda, and English.
I have hands-on technical experience in web hosting, WordPress, MySQL, Android development, Microsoft Visual Studio, desktop sharing and control, and networking from roles including an IT placement at Kakira Sugar Limited and service roles in bank contact centers.
I work with decisiveness and conviction, enjoy engaging and stimulating people positively, and am seeking to continue developing my IT career while contributing to strong customer experience and service delivery.
Experience
Work history, roles, and key accomplishments
Relationship Officer - Customer Experience
Equity Bank Uganda
Mar 2024 - Present (1 year 11 months)
Managing customer relationships and driving customer experience initiatives across channels to improve satisfaction and retention since joining the team.
Relationship Officer - Contact Center
Equity Bank Uganda
May 2023 - Feb 2024 (9 months)
Served customers in the contact center handling inquiries and account support, improving customer experience and issue resolution metrics during the contract period.
IT Intern
Kakira Sugar Limited
May 2016 - Aug 2016 (3 months)
Developed and serviced web hosting, supported desktop sharing/control and visualization, assisted with networking and mobile application development during a summer placement.
Education
Degrees, certifications, and relevant coursework
Islamic University in Uganda
Bachelor of Information Technology, Information Technology
2014 - 2017
Completed a Bachelor of Information Technology program focusing on IT fundamentals and applied technologies.
Jinja Progressive
2012 - 2013
Attended Jinja Progressive for secondary/upper secondary education.
Bukoyo S.S Iganga
2008 - 2011
Attended Bukoyo Secondary School in Iganga for lower secondary education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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