Open to opportunities

Babirye Asha

@babiryeasha

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IT professional focused on results, customer experience, and practical software and networking skills.

Uganda

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What I'm looking for

I seek a role where I can apply IT skills (web, mobile, networking) and customer experience to deliver results while growing technically and professionally.

I am an IT professional with a Bachelor of Information Technology from Islamic University in Uganda and practical experience in customer-facing roles at Equity Bank Uganda. I bring a results-focused mindset, proactive attitude, and strong communication skills in Lusoga, Luganda, and English.

I have hands-on technical experience in web hosting, WordPress, MySQL, Android development, Microsoft Visual Studio, desktop sharing and control, and networking from roles including an IT placement at Kakira Sugar Limited and service roles in bank contact centers.

I work with decisiveness and conviction, enjoy engaging and stimulating people positively, and am seeking to continue developing my IT career while contributing to strong customer experience and service delivery.

Experience

Work history, roles, and key accomplishments

Current

Relationship Officer - Customer Experience

Current

Equity Bank Uganda

Mar 2024 - Present (1 year 11 months)

Managing customer relationships and driving customer experience initiatives across channels to improve satisfaction and retention since joining the team.

Customer Experience Relationship Management Communication CRM Stakeholder Engagement

Relationship Officer - Contact Center

Equity Bank Uganda

May 2023 - Feb 2024 (9 months)

Served customers in the contact center handling inquiries and account support, improving customer experience and issue resolution metrics during the contract period.

Customer Service Contact Center Operations Relationship Management Complaint Resolution Communication CRM

IT Intern

Kakira Sugar Limited

May 2016 - Aug 2016 (3 months)

Developed and serviced web hosting, supported desktop sharing/control and visualization, assisted with networking and mobile application development during a summer placement.