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Bapstien daniel

@bapstiendaniel

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Customer Success & Technical Account Manager helping enterprises drive adoption in B2B SaaS.

India

Message

What I'm looking for

I’m looking for a role where I can own enterprise customer lifecycles end-to-end, partner with technical and executive stakeholders, and use tooling (Jira, APIs, automation) to drive adoption, resolve escalations, and improve account health.

I’m a Customer Success and Technical Account Management professional with 4+ years managing enterprise B2B SaaS accounts across AdTech and digital advertising technology. I serve as the primary point of contact for clients like Stellantis and Philips, owning the end-to-end customer lifecycle from onboarding through ongoing optimization.

At Epsilon (Yieldify), I partner with technical and executive stakeholders to translate business objectives into personalized digital solutions. I built workflow automations in n8n integrated with Jira to automate SLA monitoring, incident tracking, and operational reporting, and I designed an internal Chrome extension to streamline campaign validation and debugging. I also design API integrations through Cyclr, and I triage and troubleshoot delivery, tracking, and rendering issues using Chrome DevTools and network analysis—driving clear customer communication through resolution.

Previously, as an Ad Operations Specialist and Technical Support Engineer, I managed campaign trafficking and optimization across Google Ad Manager 360 and DSP platforms and customized Prebid.js implementations for publisher clients. I bring an organized, proactive approach—keeping Jira tickets and account health tracking current, collaborating cross-functionally with Engineering, Product, and Support, and helping customers realize value quickly and consistently.

Experience

Work history, roles, and key accomplishments

Current

Technical Account Manager

Current

Epsilon (Yieldify)

Aug 2024 - Present (1 year 10 months)

Serve as primary point of contact for enterprise clients including Stellantis and Philips, owning account health and end-to-end lifecycle from onboarding through ongoing optimization and maintenance. Built n8n + Jira workflow automations for SLA monitoring and incident tracking, and provided technical triage using Chrome DevTools to drive fast issue resolution.

Enterprise Account Management Customer Onboarding Account Health Monitoring Jira SLA Chrome DevTools API Integration Cyclr

Ad Operations Specialist

Automatad

Sep 2023 - Jun 2024 (9 months)

Managed campaign trafficking, optimization, and delivery across Google Ad Manager 360 and DSP platforms for enterprise publisher accounts. Proactively monitored performance to flag optimization opportunities and resolved tracking, pacing, and delivery issues while supporting A/B testing and data-driven client recommendations.

Campaign Trafficking Google Ad Manager DSP Platforms Campaign Optimization Programmatic Advertising A B Testing Performance Analysis Ad Serving Debugging

Technical Support Engineer

Automatad

Jun 2023 - Sep 2023 (3 months)

Customized Prebid.js implementations and key-value targeting solutions for publisher clients. Debugged advertising integrations using Chrome DevTools and network analysis, resolving client-reported issues and providing timely, clear technical communication.

Prebid.Js Technical Support Chrome DevTools Network Analysis Debugging Technical Communication Publisher Implementations

Product Operations Analyst

Automatad

Aug 2022 - Jun 2023 (10 months)

Supported roadmap initiatives and experimentation across 300+ publisher accounts and helped maintain operational efficiency through collaboration with product and engineering teams. Contributed to integrations with Google, Bing, and Yahoo to support campaign and experimentation workflows.

Product Operations Experimentation Publisher Account Support Cross Functional Collaboration Operational Efficiency Integration Google Google Bing Yahoo

Education

Degrees, certifications, and relevant coursework

St. Joseph's University

Bachelor of Commerce, Commerce

Activities and societies: Projects: Campaign Debugging Chrome Extension; Lead Routing Automation (Cyclr); Experimentation Framework for reusable testing and implementation across client accounts.

Completed a Bachelor of Commerce degree with projects including a Chrome extension for campaign debugging and validation, lead-routing automation using Cyclr, and a reusable experimentation/testing framework to improve delivery efficiency and consistency.