Vinoth Kannan

Accomplished Senior Product Support Engineer with over six years of expertise in delivering world-class support to global clients. Committed to ensuring client satisfaction by proactively providing tailored solutions and managing high-priority cases, including client escalations.

Handled support tickets from a global clientele, providing on-call assistance and collaborating on user manuals for Document360. Recognized as a Customer WOW Champion for consistently delivering exceptional support.

Provided technical support in E-Discovery and Data Privacy, fostering strong client relationships and assisting them in achieving their business objectives. Escalated complex issues to engineering teams when necessary.

Acted as the point of contact for international clients, managing and prioritizing tasks under high-pressure situations while providing website security solutions including malware removal and SSL certificate management.

Completed a Master of Engineering in Computer Science and Engineering, focusing on advanced computing concepts and technologies.