I am seeking a client-facing role with SaaS (not limited to AdTech, platforms) where I can leverage my 7+ years of experience in support, troubleshooting, and customer success. I value for the opportunities that encourages team collaboration, creativity, growth, and the chance to create exceptional customer experiences. I am available to join immediately.
Vinoth Kannan
@vinothkannan
Technical Support| Process Specialist | 7+ yrs SaaS & AdTech Platforms | Expert in Client Success, troubleshooting & onboarding
What I'm looking for
I turn programmatic complexity into measurable results.
Around 8 years of overall hands on experience in Adtech, ProgrammaticAdvertising and other Saas platforms, I specialise in managing end to end campaign management and optimization execution across platforms Microsoft Xandr, DV360, The Trade Desk, Stack adapt, etc., supporting global agency and direct DSP clients across the multiple Geographies.
Currently serving as Technical Lead at HCL Tech (Microsoft Ads / Xandr), I lead a team of 5+ specialists, driving campaign quality, resolving high-priority escalations, and building the knowledge infrastructure that keeps operations running at scale. In my role, I manage a $2M+ programmatic portfolio, delivered Supply Path Optimisation (SPO) analyses that reduced client media waste by 18%, and improved cross-regional SLA adherence by 30%.
My Value:
Deep platform expertise: Xandr, DV360, CM360, GAM 360, TTD, Stack Adapt
Technical fluency: RTB, debug auction analysis, PMP & PG deal troubleshooting, REST API & SQL
People leadership: line management, mentoring, and capacity planning for global teams
Client impact: CSAT >95%, MTTR reduced by 35%, ticket deflection improved by 28%
I am certified with Google DV360, Trade Desk, Stack Adapt on Digital Advertising core concepts.
Experience
Work history, roles, and key accomplishments
Technical Lead
HCL Tech
Sep 2025 - Dec 2025 (3 months)
I am a technical lead
Senior Product Support Engineer
Aceolution Pvt Ltd
May 2023 - Sep 2025 (2 years 4 months)
Accomplished Senior Product Support Engineer with over six years of expertise in delivering world-class support to global clients. Committed to ensuring client satisfaction by proactively providing tailored solutions and managing high-priority cases, including client escalations.
Product Support Engineer
Kovai.co
Nov 2021 - May 2023 (1 year 6 months)
Handled support tickets from a global clientele, providing on-call assistance and collaborating on user manuals for Document360. Recognized as a Customer WOW Champion for consistently delivering exceptional support.
Technical Support Engineer
Exterro India Pvt Ltd
Nov 2019 - Nov 2021 (2 years)
Provided technical support in E-Discovery and Data Privacy, fostering strong client relationships and assisting them in achieving their business objectives. Escalated complex issues to engineering teams when necessary.
Technical Support Engineer
Comodo Pvt Ltd
May 2018 - May 2019 (1 year)
Acted as the point of contact for international clients, managing and prioritizing tasks under high-pressure situations while providing website security solutions including malware removal and SSL certificate management.
Education
Degrees, certifications, and relevant coursework
SNS College of Technology
Master of Engineering, Computer Science and Engineering
2011 - 2017
Completed a Master of Engineering in Computer Science and Engineering, focusing on advanced computing concepts and technologies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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