Vinoth Kannan

I am an accomplished Technical Support & Process Specialist with over 7 years of experience delivering world class support for SaaS, AdTech, and Enterprise B2B clients across global markets. I am expertise in customer communication (chat, email, and phone), technical issue troubleshooting, product onboarding, and building strong client relationships.

Throughout my career, I have been recognized for my ability to translate complex technical issues into simple, actionable solutions, ensuring clients feel supported and empowered. I have worked extensively with CRM tools, programmatic advertising platforms, and enterprise applications, while collaborating closely with cross functional teams including engineering, product, and account management to resolve critical issues and optimize product performance.

I am deeply passionate about delivering “WOW” customer experiences that not only solve problems but also foster long-term trust and loyalty. With strong process orientation, global client handling experience, and a proven track record of driving customer satisfaction, I bring both technical depth and customer empathy to every interaction.

Outside of work, I am continuously learning about evolving AdTech trends, SaaS customer success strategies, and emerging technologies that enhance digital advertising. I thrive in dynamic, fast-paced environments and am motivated to contribute to organizations where client success is at the center of growth.