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Vinoth KannanVK
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Vinoth Kannan

@vinothkannan

Technical Support| Process Specialist | 7+ yrs SaaS & AdTech Platforms | Expert in Client Success, troubleshooting & onboarding

India
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What I'm looking for

I am seeking a client-facing role with SaaS (not limited to AdTech, platforms) where I can leverage my 7+ years of experience in support, troubleshooting, and customer success. I value for the opportunities that encourages team collaboration, creativity, growth, and the chance to create exceptional customer experiences. I am available to join immediately.

I turn programmatic complexity into measurable results.

Around 8 years of overall hands on experience in Adtech, ProgrammaticAdvertising and other Saas platforms, I specialise in managing end to end campaign management and optimization execution across platforms Microsoft Xandr, DV360, The Trade Desk, Stack adapt, etc., supporting global agency and direct DSP clients across the multiple Geographies.

Currently serving as Technical Lead at HCL Tech (Microsoft Ads / Xandr), I lead a team of 5+ specialists, driving campaign quality, resolving high-priority escalations, and building the knowledge infrastructure that keeps operations running at scale. In my role, I manage a $2M+ programmatic portfolio, delivered Supply Path Optimisation (SPO) analyses that reduced client media waste by 18%, and improved cross-regional SLA adherence by 30%.

My Value:

Deep platform expertise: Xandr, DV360, CM360, GAM 360, TTD, Stack Adapt

Technical fluency: RTB, debug auction analysis, PMP & PG deal troubleshooting, REST API & SQL

People leadership: line management, mentoring, and capacity planning for global teams

Client impact: CSAT >95%, MTTR reduced by 35%, ticket deflection improved by 28%

I am certified with Google DV360, Trade Desk, Stack Adapt on Digital Advertising core concepts.

Experience

Work history, roles, and key accomplishments

Kovai.co logoKO

Product Support Engineer

Kovai.co

Nov 2021 - May 2023 (1 year 6 months)

Handled support tickets from a global clientele, providing on-call assistance and collaborating on user manuals for Document360. Recognized as a Customer WOW Champion for consistently delivering exceptional support.

EL

Technical Support Engineer

Exterro India Pvt Ltd

Nov 2019 - Nov 2021 (2 years)

Provided technical support in E-Discovery and Data Privacy, fostering strong client relationships and assisting them in achieving their business objectives. Escalated complex issues to engineering teams when necessary.

Education

Degrees, certifications, and relevant coursework

SNS College of Technology logoST

SNS College of Technology

Master of Engineering, Computer Science and Engineering

2011 - 2017

Completed a Master of Engineering in Computer Science and Engineering, focusing on advanced computing concepts and technologies.

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