Ramkarthick Duraisamy

I’m a Customer Success and Technical Account Management professional with 4+ years of experience supporting enterprise SaaS and cloud-based platforms. I manage customer relationships end-to-end, drive platform adoption, and handle technical escalations with a business-first mindset. I’m especially strong in SLA management, stakeholder communication, and cross-functional coordination to deliver consistent service excellence.

In my most recent Technical Account Manager / Customer Success Manager role, I served as the primary technical account manager for school network clients—monitoring SLA performance and ticket queues, leading client review calls and onboarding sessions, and coordinating with engineering and product to prioritize fixes and feature requests. Previously at Amagi Media Labs, I managed enterprise OTT platform customers as the single point of contact, led quarterly business reviews with C-level stakeholders, built Power BI/SQL dashboards for self-serve insights, and tracked customer health scores to proactively protect renewals. I also bring pre-sales experience in translating requirements into solution proposals, RFP responses, and feasibility documentation—so I can align technical delivery with clear business outcomes.