Bandana Kumari

As a dedicated Customer Support Specialist with over a year of experience, I excel in operations and complaint handling. My focus is on maintaining service quality and meeting regulatory deadlines while ensuring customer satisfaction. I have a proven track record of resolving escalated issues effectively and efficiently.

During my tenure at Amazon as an Operation Support Associate, I demonstrated a strong commitment to deadlines and consistency in performance. I utilized advanced Excel skills for data tracking and reporting, ensuring accurate documentation and analysis. My collaborative approach with internal teams has led to improved operational flows and a 12% increase in reliability through effective communication and process understanding.

I am passionate about continuous improvement and have recently completed certifications in Data Analytics, including Excel, Power BI, and SQL. I am eager to leverage my skills and experience in a challenging role that allows me to contribute to team success and enhance customer experiences.