Swarupa Donthi
@swarupadonthi
Dedicated Senior Associate with expertise in quality analysis and operations.
ZimbabweWhat I'm looking for
I am a results-driven professional with a strong background in operations and quality analysis. My career began at Concentrix Daksh Services, where I excelled as a Senior Representative, earning a promotion due to my exceptional performance. I developed expertise as a Subject Matter Expert, focusing on Management Information Systems and data analysis, which allowed me to contribute significantly to team success and operational efficiency.
Currently, I am a Senior Associate at WIPRO, where I leverage my skills in quality assurance and customer relationship management to enhance service delivery. My role involves conducting quality audits, preparing reports, and implementing process improvements. I am passionate about ensuring high-quality standards and fostering a collaborative work environment that drives continuous improvement.
Experience
Work history, roles, and key accomplishments
Senior Associate
Wipro
Dec 2021 - Present (3 years 6 months)
Currently working as a Senior Associate and Temporary Quality Analyst (QA), responsible for evaluating, monitoring, and assessing service quality and implementing improvements. Key responsibilities include updating trackers, creating/updating tickets, managing applications, and providing first-level escalations.
Senior Representative Ops
Concentrix Daksh Services Private Limited
Oct 2018 - Nov 2021 (3 years 1 month)
Promoted from COMP Grade 12 to COMP Grade 11 due to exceptional performance, and worked as a Temporary Subject Matter Expert (SME) for 9 months, gaining strong knowledge in Management Information Systems (MIS). Responsible for managing and coordinating the maintenance and growth of the organization's Management Information Systems, including data analysis, report generation, and system maintenance
Education
Degrees, certifications, and relevant coursework
CMR Institute Of Technology, JNTUH University
Bachelor of Technology, Civil Engineering
Graduated with a Bachelor of Technology in Civil Engineering. The curriculum covered various aspects of civil engineering, preparing for a career in the field.
Narayana Junior College
Intermediate, General Studies
Completed Intermediate education at Narayana Junior College. This phase of education focused on foundational subjects, preparing for higher studies.
Bhashyam Public School
SSC, General Studies
Completed Class 10 (SSC) at Bhashyam Public School. This stage of education provided a broad foundation across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
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