Mario Mendoza
@mariomendoza1
Customer-focused operations professional with 5+ years handling logistics issues, de-escalating concerns, and delivering real-time support.
ZimbabweWhat I'm looking for
I’m a customer-focused operations professional with 5+ years of experience in fast-paced environments, including logistics and high-volume support roles. I’m skilled in real-time problem-solving, customer communication, and conflict resolution, and I focus on delivering positive customer experiences through professionalism, empathy, and clear communication.
At Amazon, I managed high-volume inbound calls from carriers and partners, resolving time-sensitive logistics and service issues while collaborating cross-functionally to meet daily operational goals. I also evaluated returned products for accuracy, condition, and resale eligibility, maintaining quality control standards and using Microsoft Excel to track, analyze, and improve operational performance and issue trends.
Experience
Work history, roles, and key accomplishments
Managed high-volume inbound calls from carriers and partners, resolving time-sensitive logistics and service issues through rapid troubleshooting and effective communication. De-escalated complex customer concerns with professionalism and used Microsoft Excel to track and improve operational performance and issue trends.
Evaluated returned products for accuracy, condition, and resale eligibility while maintaining quality control standards in a high-volume, deadline-driven environment. Ensured customer satisfaction by processing returns accurately, minimizing errors, and meeting productivity targets.
Education
Degrees, certifications, and relevant coursework
Mario hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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