Balogun Afolabi

I’m a highly efficient, enthusiastic communicator with strong interpersonal, organizational, and time-management skills. I’m detail-oriented, emotionally intelligent, and committed to promoting the highest standards and company values with strong work ethics.

In my current Customer Service Agent role at Opay Digital Service Limited, I respond to customer inquiries via phone, email, or chat, resolve complaints in a timely manner, and provide clear product/service support. I process transactions, refunds, or exchanges as needed, meet satisfaction and response-time metrics, document customer interactions, and escalate complex issues to the right supervisors or teams.

Earlier, I’ve built strong operational capability as a Manager at Next & Next Start distributor drinks, handling inventory management, logistics and distribution, supplier/customer relationships, staff training and supervision, and budget control. I’ve also supported offices as an Admin Officer (NYSC intern) at the Ministry of Land Bureau—organizing schedules, processing communication channels, coordinating with accounting for invoices and receipts, and producing reports and memos for managers.