Open to opportunities

Balambika G

@balambikag

Message

I am a Product Operations and Cloud Enablement leader driving SaaS readiness.

India

Message

What I'm looking for

I seek product-focused roles where I can lead cross-functional teams to deliver secure, scalable SaaS, advance observability, and expand into full‑spectrum Product Management with opportunities for growth and impact.

I am a Product Operations and Cloud Enablement leader with 10+ years of experience building secure, scalable SaaS platforms and driving product readiness across enterprise and supply chain domains.

I have partnered closely with Product Managers to launch 5+ SaaS products, defined feature acceptance criteria, shaped roadmap execution, and reduced customer cases and operational noise through improved observability and alerting.

My technical foundation spans AWS, GCP, Azure, Infrastructure-as-Code (Terraform, CloudFormation), CI/CD, and observability stacks such as Prometheus, Grafana and ELK, and I have led audit readiness for SOC2, ISO 27001 and ISO 22301 certifications.

I combine cross-functional leadership, stakeholder alignment, and hands-on engineering experience to enable reliable product delivery; I am pursuing AI Product Management credentials to expand into full‑spectrum Product Management roles focused on customer impact and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Technical Product Manager

Current

Blue Yonder

Nov 2021 - Present (3 years 10 months)

Partnered with Product Managers to launch 5+ SaaS products, defined feature acceptance criteria, and streamlined monitoring, reducing customer cases by 10% and alert fatigue by 60%. Led cross-functional enablement and achieved SOC2, ISO 27001, and ISO 22301 certifications.

Product Management SaaS Observability IAM SOC2 ISO 27001)GCP)Azure Monitoring DevSecOps

DevOps Engineer

HDFC Life

Jul 2019 - Nov 2021 (2 years 4 months)

Automated infrastructure provisioning using AWS ECS and CloudFormation to accelerate SaaS rollouts and integrated monitoring to improve mean time to resolution. Partnered with development teams to improve reliability and operational efficiency.

AWS ECS CloudFormation Terraform Jenkins Docker Monitoring Infrastructure as Code Linux

Author & Civil Services Candidate

Independent

May 2016 - Jun 2020 (4 years 1 month)

Pursued India's Civil Services exam focusing on policy and governance while authoring a published personal narrative on resilience. Managed independent research, writing, and publication activities.

Research Policy Analysis Authorship Publications Writing

Application Developer

IBM

Oct 2014 - May 2016 (1 year 7 months)

Developed payroll integration modules and automated validations for multi-region rollouts; supported defect resolution, UAT coordination, and global release cycles. Improved integration reliability across deployments.

Java Integration Automation)UAT Release Management Payroll Systems SQL

Associate Consultant

Polaris

Jul 2014 - Oct 2014 (3 months)

Delivered production support and functional coordination for BFSI product implementations, handling maintenance, bug fixes, and enhancements for client-facing applications. Ensured timely issue resolution and client communication.

Maintenance Coordination SQL

Systems Engineer

TCS

Nov 2010 - Jun 2014 (3 years 7 months)

Developed control plane modules for Ericsson’s Core Packet Platform per 3GPP specifications, delivered CR-driven feature upgrades, and led RCA and support case resolution with zero SLA breaches. Improved system stability through targeted fixes.

3GPP Core Packet Platform Support Telecom SLA Management