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Raja Bose

@rajabose

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Enthusiastic and results-oriented product professional with 8+ years of experience.

India

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What I'm looking for

I am looking for a remote opportunity. The foundation layer of Technology Development comprises product management experience in various domains makes me a complete trait to roll out this role.

I am an enthusiastic and results-oriented product professional with over 8 years of experience in building, managing, and optimizing complex systems. Throughout my career, I have demonstrated a proven ability to deliver innovative solutions, lead cross-functional teams, and improve efficiency across various business areas. My expertise lies in end-to-end product development, data analysis, cloud technologies, and operational excellence practices.

At Zepto, as a Product Manager, I led the end-to-end integration, optimization, and analytics of customer support, resulting in a 45% increase in automated ticket resolution and a 36% reduction in agent costs per order. I also successfully improved the contact ATH to less than 1 minute and increased CES by 8%. Additionally, I played a key role in building the product roadmap to experiment and optimize the post-order experience, leading to a 7% increase in CSAT and a 5.8% increase in NPS.

Experience

Work history, roles, and key accomplishments

Engineering Manager

Zepto

Jan 2022 - May 2024 (2 years 4 months)

Spearheaded the comprehensive integration, optimization, and analytics of customer support operations, 65% Bot Resolution, ATH improved by 125% and reduced 70% in costs per order.
Applied a centralized event-driven message broker system. Improvised the bulk file upload system for pricing features, thereby enhancing its scalability from 1,000 to 1 million rows.

Tech Lead

Reliance Industries Limited

Jan 2020 - Jan 2022 (2 years)

Strengthened the engagement of Patient CMS, leading to a 70% improvement in customer stickiness. Set the roadmap for product-led growth. Scaled the content views from 0 to 5000 DAUs and 55,000 MAUs.

Agile fastAPI Python AWS Kafka ReactJS MongoDB PostgreSQL Kubernetes Helm Kibana EKS GraphQL Microservices Architecture

Senior Softwar Engineer

Bizongo

May 2017 - Jan 2020 (2 years 8 months)

Platform Release: Delivered a cloud-based AI SaaS platform for artwork management, enhancing efficiency between brands and agencies.
Tool Launch: Developed offsite tracking tools to streamline task scheduling and order follow-ups. Implemented Google Cloud Functions for quotation price calculation, reducing quotation turnaround time.