At EY, I own and manage Sandbox, a multi-cloud platform for enterprise experimentation, training, prototyping, and AI use cases. I introduced post-review provisioning and an AI-powered use-case evaluation engine, reducing provisioning time from 3 days to under 5 minutes and improving CSAT by 18%.
I also enabled L2 teams with operational tooling and self-service knowledge, cutting ticket cycle time by 50% and L3 escalations by 40%. I launched DevOps Cost Advisor to help customers identify and reduce unnecessary Sandbox spend, and defined AI quality, risk, and privacy guardrails across enterprise product offerings.
At EY, I previously worked with a global insurance provider on travel insurance, launching ExceptionMaster to reduce underwriting turnaround time by 70%. At TCS, I partnered with product leads on requirements and PRDs while developing backend services and APIs using Node.js, SQL, and MongoDB.
