Bakhoum Ayed

Lead and motivate the telesales team to achieve sales targets and KPIs. Develop effective sales strategies, monitor performance, and provide coaching. Collaborate with other departments to support sales efforts and ensure compliance with company policies.

Expanded sales volume by identifying new opportunities in export markets. Negotiated terms with clients and managed export paperwork. Enhanced the company's profile through participation in promotional activities and market monitoring.

Oversaw call center operators' performance, providing leadership and support to achieve targets. Developed strategic plans, managed rosters, and trained staff while addressing higher-level queries.

Supervised call center operators, providing guidance and support to exceed objectives. Managed staff schedules, conducted training, and resolved escalated issues.

Promoted AT&T products, managed customer complaints, and maintained customer data. Ensured prompt resolution of issues while upselling services.

Identified and addressed customer needs with excellent communication skills. Maintained a high-volume workload while ensuring quality and timely resolutions.

Responsible for designs and content creation for social media marketing campaigns. Contributed to fundraising efforts through campaign launches.

Activities and societies: Participated in various activities including volunteering as a Graphic Designer for Enactus Ismailia, where I was responsible for designs and content creation for social media marketing campaigns.

Completed a Bachelor of Accounting at the Faculty of Commerce, focusing on financial principles, accounting practices, and business management.