BA
Open to opportunities

Bakhoum Ayed

@bakhoumayed

Dynamic telesales supervisor with expertise in team leadership and strategy.

Egypt

What I'm looking for

I am seeking a role that offers growth opportunities and values teamwork.

As a dedicated telesales supervisor at 51Talk, I lead and motivate my team to achieve ambitious sales targets and KPIs. My role involves developing and implementing effective sales strategies that maximize opportunities and drive performance. I take pride in monitoring team performance, providing coaching, and conducting regular evaluations to foster growth and improvement.

Previously, I served as a Sales Unit Manager at MetLife, where I expanded sales volume by identifying new opportunities in diverse export markets. My experience includes negotiating terms with clients and enhancing the company's international profile through promotional activities. With a strong background in operations leadership at INTELCIA and Concentrix, I have consistently driven teams to exceed objectives while ensuring high-quality customer service.

Experience

Work history, roles, and key accomplishments

CO

Operations Team Leader

Concentrix

Dec 2022 - Aug 2023 (8 months)

Supervised call center operators, providing guidance and support to exceed objectives. Managed staff schedules, conducted training, and resolved escalated issues.

Education

Degrees, certifications, and relevant coursework

Suez Canal University logoSU

Suez Canal University

Bachelor of Accounting, Accounting

2018 - 2021

Activities and societies: Participated in various activities including volunteering as a Graphic Designer for Enactus Ismailia, where I was responsible for designs and content creation for social media marketing campaigns.

Completed a Bachelor of Accounting at the Faculty of Commerce, focusing on financial principles, accounting practices, and business management.

Tech stack

Software and tools used professionally

Interested in hiring Bakhoum?

You can contact Bakhoum and 90k+ other talented remote workers on Himalayas.

Message Bakhoum

People also viewed

View all talent

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Bakhoum Ayed - Telesales Supervisor - 51Talk | Himalayas