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Esraa Mahmoud

@esraamahmoud

Tele Sales & CRM Executive at Reportage Egypt, qualifying digital real estate leads and improving lead response and handoff.

Egypt

Message

At Reportage Egypt, I manage inbound and outbound sales calls and qualify digital marketing leads for the real estate portfolio. I prioritize follow-ups to improve lead response and handoff speed, and maintain CRM records across the customer journey.

At Etisalat, I progressed through three promotions, from Sales Executive to Supervisor Sales Executive – Duty Manager (Retail). I managed outlet operations, developed team performance plans, and handled escalated customer complaints; earlier, at Xceed and Orange, I supported customers across phone and email channels.

Experience

Work history, roles, and key accomplishments

Current

Tele Sales & CRM Executive

Current

Reportage Egypt

Oct 2025 - Present (1 year)

Manage inbound and outbound sales calls, converting digital marketing leads into qualified sales opportunities. Maintain CRM data accuracy and coordinate between Sales, Marketing, and CRM teams.

CRM Telesales Lead Qualification Lead Management Customer Relationship Management Reporting KPI Tracking Excel Communication Skills

Supervisor Sales Executive – Duty Manager (Retail)

Etisalat

Aug 2023 - Sep 2025 (2 years 1 month)

Led full operational and administrative management of a retail outlet, achieving monthly sales quotas and managing cash handling and inventory control. Built and executed team development plans and resolved escalated customer complaints.

Retail Sales Team Leadership Operations Management Cash Handling Inventory Control Customer Satisfaction Compliance Staff Development

Senior Sales Executive

Etisalat

Sep 2021 - Aug 2023 (1 year 11 months)

Progressed through three promotions within Etisalat, reflecting consistent top-tier sales performance and leadership readiness. Built strong customer relationships that drove repeat business and outlet loyalty.

Sales Customer Relationship Management Customer Loyalty Communication Skills

Sales Executive

Etisalat

Dec 2019 - Sep 2021 (1 year 9 months)

Built strong customer relationships that drove repeat business and outlet loyalty. Progressed through three promotions within Etisalat over six years.

Sales Customer Relationship Management Customer Loyalty Communication Skills

Call Center Representative

Xceed

Nov 2014 - Dec 2019 (5 years 1 month)

Handled inbound, outbound, and back-office operations across phone and email channels for service and complaint resolution. Maintained accurate records of customer interactions and resolutions.

Call Center Customer Service Complaint Resolution Data Entry Communication Skills

Call Center Agent

Orange

Aug 2012 - Sep 2014 (2 years 1 month)

Responded to customer inquiries and complaints while promoting and upselling services based on identified customer needs. Delivered consistent product knowledge and service excellence.

Call Center Customer Service Upselling Product Knowledge Communication Skills