Open to opportunities

Rim Mahfouz

@rimmahfouz

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Dynamic operations manager with expertise in team leadership and development.

Egypt

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What I'm looking for

I am looking for a role that fosters growth, values teamwork, and emphasizes operational excellence.

I am a dynamic and results-driven professional with extensive experience in operations management, customer service, and business development. My career has been marked by a strong ability to lead large teams, optimize performance metrics, and foster a culture of continuous improvement. I am fluent in multiple languages and highly proficient in digital tools, which I leverage to contribute to organizational growth and operational excellence.

Currently, I serve as a Senior Team Manager at Concentrix, where I supervise and lead a team of team leaders, ensuring high levels of performance and operational efficiency. My role involves monitoring team performance metrics, providing coaching and mentorship, and collaborating with management to implement process improvements. I am committed to promoting a culture of continuous improvement and professional development within my team, which has resulted in enhanced service delivery and customer satisfaction.

Throughout my career, I have also gained valuable experience in business development and customer service roles, where I successfully attracted new clients, built solid relationships, and ensured customer delight. I am eager to leverage my expertise and passion for operational excellence to contribute to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

Sr. Team Manager, Operations

Current

Concentrix

Mar 2024 - Present (1 year 4 months)

Supervised and led a team of team leaders, ensuring high levels of performance and operational efficiency. Monitored overall team performance metrics, including call quality, response times, and customer feedback, to achieve organizational goals.

Team Leadership Operations Management Performance Monitoring Coaching Process Improvement Recruitment Reporting Continuous Improvement

Team Manager, Operations

Concentrix

Mar 2023 - Present (2 years 4 months)

Led and managed a technical support team, ensuring efficient operations and high-quality service delivery. Monitored team performance, conducted regular performance evaluations, and implemented improvement plans as needed.

Team Management Technical Support Customer Satisfaction Cross Functional Collaboration

Business Development Associate

Skillza.co

Feb 2022 - Present (3 years 5 months)

Helped drive sales and business growth by attracting new clients and building solid relationships. Conducted market research, developed business strategies, and identified new business opportunities.

Sales Business Development Client Relationship Management Market Research Business Strategy Project Management New Business Identification

Customer Service Representative

Sutherland

Feb 2021 - Present (4 years 5 months)

Handled US AT&T customers' inquiries and complaints, ensuring customer delight and satisfaction. Provided accurate information and solutions, and communicated positively with all involved parties.

Customer Service Inquiry Resolution Complaint Handling Customer Satisfaction Technical Support Communication Skills

Senior Sales Processor

Vodafone UK

Feb 2019 - Present (6 years 5 months)

Developed rapport with customers, demonstrating a friendly and helpful manner. Participated in training and professional development, and accurately recorded customer demographics and sales orders.

Professional Development Product Knowledge Data Entry Multilingual Communication Billing Support

Education

Degrees, certifications, and relevant coursework

Alexandria University

Bachelor Degree, Applied Languages

Currently pursuing a Bachelor's degree in Applied Languages at Alexandria University. This program focuses on developing advanced language skills and cultural understanding.