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Khalid AhmedKA
Open to opportunities

Khalid Ahmed

@khalidahmed

Customer-focused telesales and support professional driving conversions and client retention.

Egypt
Message

What I'm looking for

I seek a customer-facing sales or support role where I can drive conversions, mentor teammates, use CRM tools, and contribute to measurable revenue and satisfaction gains.

I am a customer-focused telesales and client support professional with over three years supporting U.S. clients and domestic customers in high-volume sales and service environments. I have a proven record of meeting targets—mentoring new hires, booking high volumes of appointments, and delivering measurable revenue and conversion improvements through personalized outreach and refined sales tactics.

I combine CRM and dialer experience with strong communication, troubleshooting, and remote-work efficiency to optimize pipelines and customer satisfaction. My achievements include significant increases in client accounts, conversion rates, and resolution effectiveness, and I bring a collaborative, data-aware approach to improving team performance.

Experience

Work history, roles, and key accomplishments

EF

Client Support & Telemarketing Associate

E&A Financials

Jan 2023 - Feb 2024 (1 year 1 month)

Executed high-volume outbound campaigns (1,200+ calls weekly), onboarding 30 clients to the ERC program and improving participation by 10% through tailored scripts that increased conversion by 25%.

Education

Degrees, certifications, and relevant coursework

Ain Shams University logoAU

Ain Shams University

Bachelor of Science, Zoology and Chemistry

Completed a Bachelor of Science with studies in Zoology and Chemistry at Ain Shams University.

Tech stack

Software and tools used professionally

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