Victoria Damisah

I’m a goal-driven sales and customer service officer with 5+ years of experience delivering excellent customer service, problem solving, and conflict resolution. I focus on timely assistance and helpful feedback to ensure customers feel supported from the first interaction.

In my roles, I’ve handled inbound and outbound calling to prospective leads, asked prequalifying questions to confirm eligibility, and maintained accurate CRM records. I’m known for ensuring leads meet defined criteria before transferring them to the intake team.

I also collaborate closely with other teams to address customer feedback and complaints. I document and analyze customer feedback to improve services, and I guide customers through ordering processes while resolving problems efficiently.

I bring a strong customer experience mindset—maintaining relationships daily and consistently contributing to customer satisfaction (80.60% rating). I believe my dedication in exceeding goals will allow me add value to your team positively.