Kaity Koch

I’m a certified Pharmacy Technician and Reimbursement Specialist focused on getting specialty medication eligibility confirmed quickly and correctly. Since 2020, I’ve worked on eligibility verification for patients by leveraging Salesforce/Patient Connect, the NPI Registry, and CPR+.

I conduct benefit verifications by making outbound calls to pharmaceutical and medical insurance companies, and I collect patient health and insurance details by contacting doctors’ offices. I consistently maintain strong operational performance, including a month call quality average over 95% and 100% monthly attendance.

Before my current role, I handled prior authorizations and audits as a certified Pharmacy Technician. At Anthem and Humana, I processed high-volume queues, managed inbound call lines, and maintained above-target quality scores for both phone handling and fax/CoverMyMeds case audits.

I bring a compliance-first mindset built on HIPAA and medical terminology expertise, with experience across medical records, EMR systems, and quality assurance. I’m energized by work that requires attention to detail, clear documentation, and dependable, patient-focused communication.