Open to opportunities

Babithaa Gajula

@babithaagajula

Dedicated customer support professional with 4+ years resolving issues, maintaining documentation, and improving client satisfaction.

Zimbabwe

Message

What I'm looking for

I’m looking for a role where I can deliver live chat and email customer support, manage tickets in a CRM, collaborate cross-functionally, and consistently drive quality, productivity, and customer satisfaction.

I’m a dedicated, detail-oriented customer support professional with 4+ years of experience providing client support, resolving issues, and maintaining accurate documentation. I’m known for strong written communication, multitasking, and problem-solving in fast-paced environments.

I handle client inquiries through live chat and email support while managing ticket workflows in CRM tools. I investigate issues thoroughly, meet quality and turnaround time targets, and protect confidential client information while complying with company policies.

Beyond day-to-day support, I collaborate with cross-functional teams to ensure timely resolution. I focus on escalation management, customer satisfaction, and quality assurance—delivering consistent results even in remote work and U.S.-client support settings.

Experience

Work history, roles, and key accomplishments

Customer Support Professional

Truminds Technologies Inc

Feb 2022 - Jan 2026 (3 years 11 months)

Provided client support by responding to inquiries via written communication, investigating and resolving customer issues, and maintaining accurate internal documentation. Collaborated with cross-functional teams to meet quality and turnaround targets while protecting confidential client information.