azyyz User

Ahardworking person with great communication, teamwork, and organization skills, plus an exceptional ability of adapting with any given situation. I bring strong problem-solving and extremely advanced technology skills to every interaction.

At Ceramica Cleopatra, I assisted customers by addressing inquiries, resolving issues, and providing product/service information. I managed a high volume of customer interactions through phone and email, maintained accurate records of feedback, and guided customers through step-by-step troubleshooting technical issues. Even during difficult conversations, I kept a professional and empathetic tone while delivering a positive customer experience.

As a part-time interpreter/translator for the European UnionAgency forAsylum (EUAA), I provided accurate, culturally appropriate translations between Arabic, English, and Spanish. I supported clear understanding in both verbal and written communication while ensuring confidentiality and adapting messages to match intended tone and context.

Most recently at NebulaChat - Ukrain, I delivered exceptional support and boosted customer satisfaction by 30%. I resolved 95% of inquiries on first contact, improving efficiency, and trained new agents to strengthen team performance and knowledge. I’m excited to bring my live chat support, issue resolution, and multilingual communication to a role where quality and responsiveness matter.