Open to opportunities

Sana Jeljeli

@sanajeljeli

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Experienced customer support agent fluent in English, Arabic, and French.

Zimbabwe

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What I'm looking for

I seek a role that values communication and offers growth opportunities.

I am a passionate individual with extensive experience in customer support, adept at communicating with diverse nationalities. My fluency in English, Arabic, and French allows me to bridge communication gaps and provide exceptional service to clients from various backgrounds. My hard-working and sociable nature has equipped me with the skills necessary to tackle customer issues effectively.

Currently, I work as a Gaming Support Agent at 5CA, where I assist players with technical issues and gameplay questions while maintaining a professional and empathetic tone. My previous roles have honed my problem-solving abilities and my capacity to mediate complex situations, ensuring customer satisfaction and loyalty.

With a Bachelor’s in Research Chemistry and a National Diploma in Musicology, I bring a unique blend of analytical and creative skills to my work. I am committed to continuous learning and professional development, and I look forward to contributing my expertise to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Gaming Support Agent

Current

5CA

Jun 2024 - Present (1 year 1 month)

Provided exceptional customer support to players via tickets, assisting with technical issues, gameplay questions, account-related concerns, and billing inquiries. Delivered support in all languages while maintaining a professional and empathetic tone tailored to the gaming community.

Customer Support Technical Support Salesforce Problem Solving

Customer Care Specialist

AVS-Corporation

Dec 2023 - May 2024 (5 months)

Provided dedicated customer care, addressing a wide range of inquiries and issues to ensure customer satisfaction. Utilized strong communication and problem-solving skills to resolve complex customer concerns efficiently.

Customer Service Problem Solving Communication Customer Relationship Management

Customer Experience Representative

TRANSCOM

Aug 2022 - Apr 2023 (8 months)

Responsible for treating and solving customer problems regarding their onsite payments, shipping fees and costs, deliveries, loss of items, refund, and replacement. Ensured a positive customer experience for the international market.

Customer Service Problem Solving Payment Processing

Mediator

INTERFERENCE TUNISIE

Jan 2018 - Dec 2018 (11 months)

Charged with translating between Arabic, French, and English to communicate with international artists. Explained and showcased artworks, maintaining direct contact with diverse artists and visitors of various nationalities.

Public Speaking

Education

Degrees, certifications, and relevant coursework

Unknown University

Bachelor's in Research Chemistry, Research Chemistry

Studied the experimental protocol for the synthesis of paracetamol. Formulated a serum and extracted herbs with dermatological benefits. Completed a certified course in ISO 22000 and a Marketing course with the Collective Lab Université Centrale Incubator.