Aziel Gallentes

Utilized OTA platforms such as Airbnb, VRBO, and Booking.com to respond promptly to guest inquiries, manage reservations, and resolve concerns with professionalism and care. Acted as the main liaison between guests, property managers, and service partners/vendors, managing scheduling, special requests, and issue resolution with empathy and precision.

Strategized, created, and managed advertising campaigns across various platforms to promote products, services, or brands effectively. Analyzed market trends, target audience behavior, and campaign performance metrics to optimize ad placements and maximize ROI for clients.

Efficiently managed ticketing systems, prioritized issues, and dispatched technicians to resolve on-site technical problems promptly. Coordinated between customers and field technicians, ensuring timely resolution and optimal service delivery to maintain customer satisfaction.

Handled all aspects of customer support for Netflix, addressing account inquiries, streaming issues, billing, technical problems, and fraud investigations. Responded to customer inquiries via phone, email, and chat in a timely and professional manner.

Bachelor of Science in Psychology degree from Laguna State Polytechnic University, providing a deep understanding of human behavior, communication, and problem-solving techniques.