Abdul Muhaymen Ali

Monitored ticket inventory, listing accuracy, availability, and pricing across daily purchasing and fulfillment activities. Researched market demand and competitor pricing, investigated order discrepancies, and coordinated with supervisors to resolve fulfillment issues.

Handled reservation confirmations, changes, and cancellations across Airbnb and Booking.com. Coordinated housekeeping, maintenance, and accounting teams to resolve operational and guest issues, and responded to guest inquiries via chat, email, and phone.

Handled inbound and outbound sales inquiries and follow-ups through phone and email, consistently meeting or exceeding targets.

Diagnosed technical issues, documented solutions, and prioritized tickets in internal support systems. Shared recurring fixes with colleagues and supported customer satisfaction and issue-resolution goals.

Resolved telecom billing, account, service, and device-configuration issues while maintaining accurate case records.