At TDCX Phils., I supported Airbnb Hosts and guests by phone, chat, and email, handling concerns about reservations, account security, payments, cancellations, and listings. I exceeded CSAT targets by 10–15% and was recognized for high resolution rates and efficient handling.
I also participated in pilot programs for new tools and workflow improvements, sharing feedback that led to process enhancements. I followed Airbnb’s community standards and policies while helping customers build trust in the platform.
At Concentrix Philippines, I supported customers with banking transactions, account balances, payments, and banking products. I handled disputes and account access concerns in line with bank policies and regulatory standards, and identified suspicious activity to help reduce fraud-related losses.
