Open to opportunities

Ayoub Motya

@ayoubmotya

Message

Passionate customer support agent with a strong digital focus.

Tunisia

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

My name is Ayoub Motya, and I am a dedicated customer support agent with a passion for the digital world. I hold a degree in Computer Management and have cultivated a career that emphasizes innovation and impactful contributions. My experience includes working with various CRM tools such as Salesforce and Zendesk, where I excel in collaborating with internal teams to efficiently resolve customer issues.

Currently, I am employed at Concentrix, where I leverage my skills to enhance customer interactions and ensure a seamless support experience. My previous roles have equipped me with a strong foundation in community management and customer relations, allowing me to respond promptly to client inquiries and deliver engaging content across social media platforms. I am committed to continuous improvement and thrive in dynamic environments.

Experience

Work history, roles, and key accomplishments

Current

Agent de Support Client

Current

Concentrix

Sep 2023 - Present (1 year 9 months)

As a Customer Support Agent at Concentrix, I collaborate with internal teams to escalate and effectively resolve customer issues. I utilize CRM tools such as Salesforce and Zendesk to track and document customer interactions.

Customer Support Salesforce Zendesk Problem Solving Team Collaboration CRM Tools Communication Time Management

Stagiaire Gestionnaire de Communauté

JWT

Sep 2023 - Oct 2023 (1 month)

During my internship at JWT, I responded to customer comments and requests promptly. I provided engaging texts, images, and videos for social media accounts.

Community Management Social Media Customer Engagement Content Creation Communication Time Management Problem Solving

Conseiller Client

Ooredoo

Apr 2023 - Aug 2023 (4 months)

As a Customer Advisor at Ooredoo, I presented and marketed services and products while mastering CRM tools like Salesforce and HubSpot for effective customer relationship management.

Customer Service Salesforce HubSpot Sales Marketing CRM Tools Communication Problem Solving

Assistant Manager

Parad'Ice

Mar 2023 - Jul 2023 (4 months)

In my role as Assistant Manager at Parad'Ice, I provided excellent customer service, managed sales transactions, and organized stock storage efficiently.

Customer Service Sales Management Communication Teamwork Problem Solving Time Management

Stagiaire Volontaire

AIESEC Turquie

Jun 2019 - Aug 2019 (2 months)

As a Volunteer Intern at AIESEC Turkey, I focused on improving social media presence and website for a social impact project while developing leadership skills.