Troudi Achref

I'm a dedicated technical support specialist with over a year and a half of experience in providing exceptional customer service and technical assistance. My journey began at Concentrix, where I honed my skills in diagnosing and resolving technical issues for clients across various platforms. I take pride in my ability to guide customers through troubleshooting processes, ensuring they can effectively use their products and services.

In addition to my technical support role, I have experience as a content moderator for social media platforms. This role has equipped me with a keen eye for detail and a strong understanding of community guidelines. I actively contribute to maintaining a safe online environment by analyzing user-generated content and collaborating on policy updates. My educational background in English Literature and Civilization further enhances my communication skills, allowing me to connect with clients from diverse backgrounds.