dhouha mzoughi

I've delivered technical customer support at Delta for international users in English, French, and Turkish, resolving complex issues through structured troubleshooting and remote helpdesk systems.

I manage customer interactions through CRM and helpdesk tools, maintaining accurate documentation, follow-up, and clear communication. My work focuses on fast, empathetic resolution in tech-driven environments.

Previously, as a Back-Office Agent at Phone Act, I investigated customer disputes through detailed case analysis and policy application while collaborating with cross-functional teams to improve service quality.

My volunteer experience teaching English in İzmit strengthened my cross-cultural communication, adaptability, and ability to support people with different needs.