Ayodele Eseyin

I’m a results-driven customer support professional with 5+ years of experience managing full customer lifecycles across phone, email, and digital channels. I combine a science foundation (B.Sc. Microbiology and active M.Sc. Medical Microbiology) with consultative, empathetic communication to deliver solutions-focused service in health and wellness contexts.

In my current role, I manage end-to-end client relationships for 100+ accounts, resolving issues while driving retention and satisfaction. I proactively identify at-risk clients, reduce churn through early issue detection, and recognize upsell/cross-sell opportunities by analysing customer needs during every interaction.

I’m consistently trusted to handle escalated and complex cases with a calm, solutions-oriented approach—and I maintain detailed, accurate CRM-style records to ensure seamless continuity of service. I also onboarded and trained 10 team members on customer communication standards and retention best practices, reducing onboarding errors by 25%.

Beyond customer support, I’ve built additional healthcare communication strength through community health outreach and regulated administrative experience. I’m drawn to mission-led work (deeply aligned with IMPACT BRANDS) and I thrive in fast-paced, remote, target-driven environments where empathy, clarity, and execution matter.