@chidinmapatriciaigbo
I help customers succeed through onboarding, troubleshooting, and empathetic, consultative support.
NigeriaI’m looking for a role where I can contribute meaningfully to efficient operations and great patient or customer experiences.
Ultimately, I’m looking for a role where my skills in healthcare support, billing, and customer service can add real value while I continue to grow professionally.
I’m a dynamic Customer Service & Success professional with 6+ years of experience delivering excellent customer experiences and guiding clients through smooth onboarding journeys. I’m known for building rapport with clear, empathetic communication and a friendly, consultative approach, and I follow through until issues are fully resolved.
In my client onboarding roles at Fyxer AI (contracted via FYXER People / now Pickle), I delivered personalized onboarding sessions via video call and led structured 2-month success check-ins. I onboarded and trained 700+ new users, helping them integrate Fyxer AI into their daily workflows and improving engagement and retention, and partnered with support and product teams via Slack to quickly escalate technical blockers.
In healthcare, I served as a Patient Support Specialist at Wellnite, a US-based mental health platform (remote), handling an average of 50 inquiries per day and maintaining a 90% satisfaction rate. I improved patient retention by 50% through cross-functional issue-resolution reporting, maintained a 4.9-star rating, achieved 90% customer experience feedback, supported HIPAA-compliant record handling, and drove 95% refund accuracy.
Earlier, I strengthened customer outcomes through hands-on service work in Nigeria, including live chat support, troubleshooting orders and delivery issues, and collaboration with internal teams to improve satisfaction. Whether I’m refining onboarding walkthroughs, improving documentation, or ensuring customers feel confident from day one, I bring proactive problem-solving, high service standards, and a commitment to long-term loyalty.
Work history, roles, and key accomplishments
Fyxer Ai
May 2025 - Dec 2025 (7 months)
Delivered personalized video-call onboarding that improved early product adoption and guided over 700 new users through integrations, settings, and best practices. Led 2-month success check-ins, identified workflow gaps, and escalated technical blockers with Slack to streamline implementation.
Fyxer Ai
Mar 2025 - Apr 2025 (1 month)
Provided real-time Intercom chat support to resolve user inquiries about inbox organization, drafting assistance, and meeting-note automation. Acted as a frontline product representative, translating recurring needs into actionable feedback via Slack to improve onboarding flows and support documentation.
Wellnite Mentalhealth Platform
Aug 2021 - Nov 2024 (3 years 3 months)
Provided multichannel technical support (calls, live chat, and email) for patients and providers, handling ~50 inquiries per day with a 90% satisfaction rate and maintaining a 4.9-star rating. Improved patient retention by 50% through cross-functional reporting on recurring issues, and trained teams on a refund policy to reach 95% accuracy while maintaining HIPAA-compliant data handling.
Kiara House
Mar 2019 - Jun 2021 (2 years 3 months)
Handled live chat customer inquiries about interior decor products and services, guiding purchases and increasing customer accounts by 30%. Troubleshot order and delivery issues, partnered with the design team to incorporate customer feedback, and contributed to ~60% improved customer satisfaction.
Byeolhas Nigeria Limited
Jul 2016 - Sep 2017 (1 year 2 months)
Provided front-line customer support via phone, email, and in-person interactions, troubleshooting issues to achieve a 95% customer satisfaction rate. Developed support documentation and landing pages that reduced support calls by 10%, and streamlined office operations with improved filing systems, increasing efficiency by 15%.
Degrees, certifications, and relevant coursework
Bachelor's Degree, Biochemistry
2012 - 2016
Earned a bachelor’s degree in Biochemistry at Godfrey Okoye University from Oct 2012 to Jul 2016.
NigeriaYou can contact Chidinma Patricia and 90k+ other talented remote workers on Himalayas.
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