Looking for a job

Ayobami Yekeen

@ayobamiyekeen

Message

I deliver empathetic customer support and sales assistance across remote channels.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer service, customer experience, or sales support role where I can resolve customer concerns, maintain strong relationships, collaborate with a high-performing team, and deliver outstanding service.

I've supported customers at Oxygen X Finance Africa, Clipboard, and Credit Pros through phone, email, live chat, and CRM-based workflows. I resolve account and payment inquiries, document interactions accurately, and escalate complex concerns for timely resolution.

At Oxygen X Finance Africa, I negotiated repayment arrangements while maintaining positive customer relationships and compliance with company policies. I collaborate with internal teams to improve service delivery and build customer trust through active listening and professional communication.

My background also includes inside sales and retail sales support, from managing leads and recommending suitable services to preparing sales reports. I'm comfortable working remotely with Microsoft 365, Google Workspace, CRM systems, and fast-paced customer-facing teams.

Experience

Work history, roles, and key accomplishments

Customer Experience Agent

Oxygen X Finance Africa

Jan 2025 - Jun 2026 (1 year 5 months)

Delivered exceptional customer support through inbound and outbound calls, resolving account inquiries and payment-related concerns. Negotiated repayment arrangements while maintaining positive customer relationships and ensuring compliance with company policies.

Customer Service Customer Support Phone Support CRM Management Problem Solving Active Listening Compliance

Customer Service Representative

Clipboard

Mar 2023 - Dec 2024 (1 year 9 months)

Responded to customer inquiries through phone, email, and live chat while delivering prompt and professional support. Escalated complex issues to appropriate departments and ensured timely follow-up.

Customer Service Phone Support Email Support Live Chat Problem Solving Escalation Management

Permanent Inside Sales Agent

Credit Pros

Feb 2021 - Jan 2023 (1 year 11 months)

Engaged prospective and existing customers to identify needs and recommend suitable products and services. Managed customer accounts, followed up on leads, and maintained accurate sales records.

Sales Support Customer Relationship Management Lead Follow Up CRM Management Sales Targets Documentation

Sales Representative

Tubos Pharmacy and Stores

Sep 2017 - Nov 2020 (3 years 2 months)

Assisted customers in selecting products based on their needs while delivering excellent customer service. Processed transactions accurately and maintained sales records and reports.

Customer Service Sales Transaction Processing Record keeping Reporting