Ajibade Abiodun
@ajibadeabiodun
I resolve high-volume customer inquiries and improve retention through empathetic, accurate contact center support.
NigeriaWhat I'm looking for
At Oxygen X Finance Company, I manage 150+ inbound and outbound customer interactions daily, resolving billing, payment, and account inquiries with professional, empathetic support. My repayment arrangements and strategic follow-ups contributed to approximately 25% improvement in debt recovery and customer retention.
I maintain detailed CRM records and case documentation with 98%+ data accuracy, consistently exceed recovery targets, and work with cross-functional teams to resolve complex cases.
Previously at GOTV, I helped achieve a 90% customer satisfaction rate, reduced response and resolution time by 20%, and made 100+ outbound sales calls weekly, contributing to a 15% increase in sales conversions. I'm equipped for remote work across US, UK, and EMEA time zones.
Experience
Work history, roles, and key accomplishments
Contact Center Agent
Oxygen X Finance Company
Jan 2025 - Present (1 year 8 months)
Manage 150+ inbound and outbound customer interactions daily, resolving billing, payment, and account-related inquiries. Negotiate flexible repayment arrangements and maintain detailed customer records with 98%+ data accuracy.
Education
Degrees, certifications, and relevant coursework
Tai Solarin University of Education
Bachelor of Science, Computer Science
2018 - 2023
Pursued a Bachelor of Science in Computer Science, gaining a strong foundation in computing principles and applications.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
Interested in hiring Ajibade?
You can contact Ajibade and 90k+ other talented remote workers on Himalayas.
Message AjibadeGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
