Ayobami Odini
@ayobamiodini
I resolve high-volume customer inquiries across phone, email, live chat, and CRM systems.
NigeriaWhat I'm looking for
I'm currently supporting PayStack customers across payments, transactions, account access, and digital platform usage, resolving 80–120+ inquiries daily through live chat and email. I maintain fast response times, strong first-contact resolution, and ownership of escalated issues.
Previously, I handled high-volume banking support at StanbicIBTC Bank, assisting customers with accounts, cards, loans, transactions, and digital banking through calls, chat, email, and Salesforce CRM.
I've also improved retention and customer satisfaction at ExcelMindCyber and Multichoice through personalized support, accurate data management, feedback analysis, and proactive customer engagement.
Experience
Work history, roles, and key accomplishments
Managed and resolved 80-120+ customer inquiries daily using Front CRM, ensuring efficient communication and follow-ups. Delivered fast, high-quality customer support via live chat and email, maintaining an average response time of under 2-5 minutes and high customer satisfaction.
Contact Center Agent
Stanbic IBTC Bank
Jun 2025 - Jan 2026 (7 months)
Managed high-volume inbound calls, delivering first-level support to customers on banking products, transactions, and digital channels. Provided real-time customer support via live chat, email, and CRM systems, and logged interactions using Salesforce CRM.
Customer / Live Chat Support
ExcelMindCyber
Jun 2024 - Jun 2025 (1 year)
Collaborated with teams to develop customer-focused strategies, achieving a 70% success rate in resolving customer inquiries and increasing overall satisfaction. Utilized CRM tools to track customer interactions, resulting in a 15% improvement in customer retention rates.
Customer Retention Specialist
Multichoice
Sep 2023 - Jun 2024 (9 months)
Proactively contacted over 100% potential and existing customers daily, effectively communicating product and service information, improving customer retention by 50%. Maintained accurate customer records in database and conducted feedback analysis to identify key customer concerns.
Education
Degrees, certifications, and relevant coursework
Lagos State University
Bachelor of Arts, Theatre Art
2021 -
Grade: Second Class
Studied Theatre Art at Lagos State University, graduating with Second Class honors.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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