At KMC MAGSOLUTIONS INC., I managed customer inquiries across social media and digital support channels as a frontliner for StarHub services. I assisted with installation appointments, SIM activations, account management, and service termination requests.
I provided billing explanations and charge computations, and handled basic troubleshooting for mobile and broadband services. I also coordinated follow-ups on escalations, device deliveries, and service concerns.
At Alorica, I supported customers with account management, order processing, billing, troubleshooting, and sales pitches, and worked with the retention team to encourage customers to keep their accounts active. Earlier, at Telus International and Pilipinas Teleserv, I helped track package deliveries and addressed internet connectivity issues.
