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Ayesha Feerdose

@ayeshafeerdose

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Experienced customer service associate with strong communication skills.

India

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a dynamic environment, where I can contribute to team success and continue to grow professionally.

I am an experienced customer service associate with a solid background in data entry and a strong academic foundation in Information Technology and Computer Science. I have worked at HRH Next Services, where I excel in resolving customer queries while maintaining high standards of service. My strengths include effective communication and a commitment to improving customer satisfaction.

I have also worked with Amazon in US shift for 6 months.

Throughout my career, I have been recognized for my outstanding performance, including being named the Star Performer at English House Academy. I have developed a better understanding of the company's product offerings, which has enhanced customer enjoyment of our merchandise. My ability to create a team culture focused on exceeding customer expectations has consistently met and surpassed company performance goals.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Amazon

Sep 2024 - Mar 2025 (6 months)

Provided essential customer support, addressing diverse inquiries and ensuring a positive customer experience. Focused on maintaining high service standards and contributing to overall customer satisfaction.

Customer Service Customer Support Communication Problem Solving Customer Satisfaction

Customer Service Associate

HRH Next Services Pvt.Ltd

Dec 2023 - Sep 2024 (9 months)

Developed a comprehensive understanding of company product offerings, enhancing customer satisfaction and engagement. Successfully resolved delivery partner queries and maintained high service standards, contributing to operational efficiency.

Customer Service Product Knowledge Communication Problem Solving Service standards Customer Satisfaction

Customer Service Associate

HRH Next Services Pvt.Ltd

Oct 2023 - Nov 2023 (1 month)

Cultivated a team environment focused on exceeding customer expectations and consistently achieved company performance goals. Delivered effective resolutions to customer issues via call, email, and chat channels.

Customer Service Team Leadership Performance Management Call Center Operations Email Support Chat Support Customer Satisfaction

Data Entry Operator

Nithya Scanning Centre

Mar 2021 - Oct 2022 (1 year 7 months)

Provided strong customer service, ensuring patient satisfaction and fostering positive relationships within a medical scanning center. Accurately maintained and updated patient records, managed appointment schedules, and handled sensitive patient data with strict confidentiality.

Data Entry Customer Service Data Management Scheduling Confidentiality Microsoft Office

Education

Degrees, certifications, and relevant coursework

Nishitha PG College

Master of Business Administration, Business Administration

Pursued a Master of Business Administration, focusing on core business principles and management strategies. Developed skills in leadership, finance, and marketing to prepare for professional roles.

Nishitha Degree College

Bachelor of Science, Information Technology and Computer Science

Completed a Bachelor of Science degree, building a strong academic foundation in Information Technology and Computer Science. Gained knowledge in fundamental concepts and applications within the field.

Kakatiya Junior College

Intermediate, General Studies

Completed Intermediate education, focusing on foundational subjects to prepare for higher studies. Developed essential academic skills and knowledge across various disciplines.

Presidency High School

Secondary School Certificate, General Studies

Obtained the Secondary School Certificate (SSC), covering a broad curriculum of subjects. Built a strong academic base for further education and personal development.