Open to opportunities

Ayesha Ahmed

@ayeshaahmed4

Message

I resolve customer account and technical issues across live chat, email, and support queues.

United States

Message

What I'm looking for

I'm seeking a remote, part-time customer support role where I can contribute from day one through live chat, email, account support, and technical troubleshooting.

I've supported customers at Blackboard, PCCW Teleservices US, and Plus Phone Repair across live chat, account support, technical troubleshooting, and device repair inquiries.

At Blackboard, I delivered fully remote live-chat support for login, billing, product, and account issues while managing concurrent chats and meeting response-time and quality targets. At PCCW Teleservices US, I handled 90+ daily customer interactions, using SingleComm, Five9, and CRM workflows to resolve inquiries, cancellations, and sign-ups accurately.

I also launched a WordPress/WooCommerce e-commerce site for Global Jewel, customizing themes and performance with HTML, CSS, and PHP. I'm available to contribute immediately in a remote, part-time support role.

Experience

Work history, roles, and key accomplishments

Customer Support & Technical Advisor

Plus Phone Repair

Dec 2024 - Feb 2026 (1 year 2 months)

Provided customer support through in-person and chat channels, explaining repair options, pricing, and warranty terms. Diagnosed device issues and documented findings for technicians.

Technical Troubleshooting Written Communication Customer Service