As an Independent / Contract Digital Communications & Support Specialist, I manage written communications across digital channels and provide prompt, policy-compliant guidance.
I resolve customer inquiries and complaints, and review message templates and digital copy for clarity, tone, and accuracy.
As a Customer Service Representative at Remote Support Operations, I supported customers through web forms and chat tools with questions about products, accounts, and policies.
I also kept up with changing product and service information and used empathetic written correspondence to de-escalate difficult interactions.
