Structure and chat support roles with necessary support
HHOpen to opportunities
Heidi Hoskins
@heidihoskins
Very motivated individual. Willing to learn and strive for excellence.
United StatesWhat I'm looking for
I have 6+ years of customer service experience in over the phone and chat. I am currently seeking chat support roles.
Experience
Work history, roles, and key accomplishments
SU
Current
Technical Support Representative
Support.com
May 2022 - Present (3 years)
Provided technical support to customers. Assisted with various technical issues.
TI
Customer Service Representative
TeleReach Inc
Sep 2021 - Mar 2022 (6 months)
Handled high volume of inbound calls. Assisted customers with account issues, complaints, and billing. Focused on customer retention.
OI
Customer Service Representative
Omni Interactions, Inc.
Mar 2021 - May 2021 (2 months)
Provided live phone and chat assistance to customers. Supported customers with product and service inquiries.
Education
Degrees, certifications, and relevant coursework
SS
St. Elizabeth Technical High School
High School Diploma, Arts
1992 - 1997
Completed studies focused on the arts curriculum. Gained foundational knowledge in various artistic disciplines.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
United StatesAuthorized to work in
Salary expectations
34k-40k USD
Job categories
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