Alesha Tindal

As a dedicated Customer Support Specialist with over five years of experience, I excel in delivering exceptional service through live chat, email, and virtual support channels. My proven ability to manage high-volume inquiries and resolve complex issues efficiently has allowed me to build positive relationships with customers. I am currently seeking a dynamic non-phone support role where my strong communication skills and attention to detail can drive customer satisfaction and contribute to team success.

In my current role as a Guest Relations Coordinator at Spirit Airlines, I support new client onboarding through virtual training sessions and clear process guidance. I manage and resolve a high volume of support tickets and chats daily, proactively researching customer inquiries and communicating resolutions clearly. My commitment to implementing process improvements has streamlined support workflows and enhanced overall customer satisfaction.

Previously, I worked as a Chat Support Specialist at Blackboard and Kelly Services, where I provided prompt and accurate support to customers while maintaining meticulous documentation of interactions. My experience has equipped me with the skills to enhance customer engagement and satisfaction through effective problem-solving and communication.