Open to opportunities

Ayat Ama

@ayatama

Message

Detail-oriented professional with expertise in customer service and digital content.

Morocco

Message

What I'm looking for

I am seeking a role that values creativity and offers opportunities for growth in customer service and digital content.

I am a dedicated professional with a Bachelor's Degree in English Language and Digital Content from Abdelmalek Essaâdi University. My journey began in 2016 when I started creating and selling digital products through international marketplaces, honing my skills in digital marketing and customer engagement. This experience has equipped me with a strong foundation in managing customer orders and delivering high-quality products.

In addition to my entrepreneurial ventures, I have gained valuable experience in customer service roles, including my position as a Call Quality Analyst at H-IN-Q. Here, I monitored and evaluated customer service calls, providing feedback to enhance performance and maintain high standards of customer experience. My roles as a Client Service Agent and Administrative & Sales Assistant have further developed my ability to manage client inquiries and support administrative tasks effectively.

Experience

Work history, roles, and key accomplishments

Digital Content Seller

Self-Employed

Jan 2016 - Dec 2022 (6 years 11 months)

Created and sold digital products through international marketplaces, focusing on design and customer management.

Digital Marketing Graphic Design Customer Management Product Development

H-

Call Quality Analyst

H-IN-Q

Jan 2022 - Oct 2022 (9 months)

Monitored and evaluated customer service calls to ensure quality standards, providing feedback for performance improvement.

Quality Assurance Customer Service Communication Skills Remote Work

Client Service Agent

Cashplus

May 2021 - Jan 2022 (8 months)

Processed financial transactions and provided front-desk customer support, managing client inquiries and account updates.

Customer Support Data Entry

Administrative & Sales Assistant

Archi Rona

Feb 2021 - May 2021 (3 months)

Handled administrative tasks, welcomed clients, and contributed to design work by preparing presentation boards.

Administrative Support Scheduling Document Management

Accounting Assistant

Provincial Treasury of Tétouan

Mar 2020 - Mar 2020 (0 months)

Handled check cashing, payments, and transfers while assisting with monthly bank statements preparation.

Banking Operations Payment Processing Financial Reporting Customer Service

Accounting Assistant

BBM Design

Jan 2020 - Mar 2020 (2 months)

Assisted in calculating salaries, managing invoices, and supporting cash register operations while tracking sales.

Accounting Invoice Management Customer Support

Education

Degrees, certifications, and relevant coursework

Abdelmalek Essaâdi University

Bachelor's Degree, English Language and Digital Content

2022 - 2025

Created and sold digital products through international marketplaces.

OFPPT

Diploma, Finance and Accounting

2018 - 2020

Monitored and evaluated customer service calls to ensure quality standards, provided feedback for performance improvement, and helped maintain consistency in customer experience and communication.