AGAthenkosi Gqotso
@athenkosigqotso
Customer service professional with strong sales and administrative skills.
South AfricaWhat I'm looking for
I am a dedicated customer service professional with extensive experience in the call center industry and retail administration. Currently, I work as a Sales & Service Advisor at FirstRand Bank, where I excel in resolving customer queries, managing client relationships, and preparing loan documents. My ability to assess client character and provide tailored solutions has significantly contributed to customer satisfaction and retention.
Previously, I have held various roles, including Teller at G4S Cash Solutions and Customer Service Agent at Webhelp Outsourcing. In these positions, I honed my skills in money handling, complaint resolution, and effective communication with clients. My tenure at Game Retail Stores as a Store Secretary and Cash Office Assistant further solidified my administrative capabilities and attention to detail, ensuring smooth operations and excellent customer service.
Experience
Work history, roles, and key accomplishments
Sales & Service Advisor
Firstrand Bank (DA Affiliates)
Jun 2022 - Present (2 years 11 months)
As a Sales & Service Advisor, I resolve customer queries related to their accounts, prepare loan documents, and manage client relationships. My role involves assessing client character and handling account closures and refunds.
Teller
G4S Cash Solutions Pty Ltd
Nov 2021 - Apr 2022 (5 months)
In my role as a Teller, I operated money counting machines, verified cash amounts, and ensured accurate processing of daily transactions.
Customer Service Agent
Webhelp Outsourcing Pty Ltd
Jan 2021 - Nov 2021 (10 months)
As a Customer Service Agent, I addressed customer complaints, processed refunds, and assisted UK-based customers with their online shopping accounts.
Store Secretary/Receptionist
Game Retail Stores
Oct 2019 - Aug 2020 (10 months)
In my role as Store Secretary, I managed incoming calls, directed visitors, and performed clerical duties including filing and photocopying.
Cash Office Assistant
Game Retail Stores
Oct 2012 - Oct 2019 (7 years)
As a Cash Office Assistant, I prepared cash floats, managed bank deposits, and ensured accurate electronic transaction balancing.
Education
Degrees, certifications, and relevant coursework
NUNelson Mandela University
Diploma, Management
2020 -
Pursued a Management Diploma focusing on various aspects of management principles and practices.
NUNelson Mandela Metropolitan University
Higher Certificate, Business Studies
2015 -
Completed a Higher Certificate in Business Studies, gaining foundational knowledge in business concepts and practices.
Sakhikamva High School
Matric, General Education
2011 -
Achieved Grade 12 Matric, completing the necessary requirements for high school graduation.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
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