Nombulelo Zondi
@nombulelozondi
Customer-focused administrator with over 5 years in service excellence.
What I'm looking for
I am a customer-focused and results-driven professional with over 5 years of experience in customer service, sales, and administrative support. My career has been marked by my ability to thrive in high-pressure environments, effectively resolve customer complaints, and manage sales pipelines while coordinating office operations. I take pride in my strong communication skills and my ability to maintain robust client relationships, which have been pivotal in my roles.
Currently, I serve as an Administrator at Centrevo - Vodacom, where I coordinate office activities, ensuring compliance with company policies and enhancing operational efficiency. My responsibilities include managing agendas, customer packages, and appointments for upper management, as well as maintaining personnel records and databases. My previous roles in customer service and sales have equipped me with the skills necessary to handle objections, schedule appointments, and provide exceptional support to both customers and management.
Experience
Work history, roles, and key accomplishments
Administrator
Centrevo - Vodacom
Jan 2022 - Present (3 years 6 months)
Coordinated office activities, ensuring efficiency and compliance with company policies. Managed agendas, customer packages, and appointments for upper management, while handling phone calls and correspondence.
Sales Consultant
WNS Global Services
Jan 2019 - Present (6 years 6 months)
Handled inbound and outbound sales calls, cold-calling customers about new products and securing sales. Demonstrated strong objection handling and negotiation skills to promote customer satisfaction.
Customer Service Representative
CCI South Africa
Jan 2017 - Present (8 years 6 months)
Assisted customers with billing inquiries, payments, and provided updates on order statuses. Handled complaints, booked engineer appointments, and offered technical support for internet and line errors.
Education
Degrees, certifications, and relevant coursework
DURBAN NORTH COLLEGE
Grade 12 / Matric, General Studies
Completed secondary education, achieving a Grade 12 / Matric qualification. This foundational education provided essential skills for further personal and professional development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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