Open to opportunities

Avalyn Ranson

@avalynranson

I lead customer operations, sales performance, and logistics teams to improve service, compliance, and delivery.

I've led customer operations and performance initiatives at Convoy, PepsiCo Frito-Lay, and Atlanta Community Food Bank, managing teams, client accounts, scheduling, payroll, training, quality programs, and service escalations. At Convoy, I supported more than $4M in revenue through call center operations while leading performance and compliance initiatives for 25 direct and approximately 75 indirect reports.

I'm experienced in customer support, logistics, warehouse operations, sales leadership, vendor management, and process improvement across nonprofit and for-profit environments. I use Salesforce, Tableau, AWS, ERP systems, Microsoft Office, and call management tools to analyze performance, coordinate cross-functional work, and deliver accurate customer and operational outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Specialist II

Current

SAIA

Dec 2025 - Present (8 months)

Conduct driver check-ins, address service delivery performance, and prepare bills of lading. Manage order entry, billing, and confirm delivery times via phone and text.

Microsoft Office Order Entry Billing Customer Service

Customer Support Associate

Hager Co.

Apr 2025 - Dec 2025 (8 months)

Serve as primary point of contact for customers, handling order processing and issue resolution. Coordinate with sales and distribution teams to ensure timely shipments.

Order Processing Customer Service Issue Resolution Email Phone

District Sales Leader

PepsiCo

Oct 2023 - Oct 2024 (1 year)

Led performance and training for 13 Retail Sales Representatives. Built relationships with key accounts and negotiated sales contracts to boost district performance.

Sales Leadership KPI Tracking Training Negotiation Data Analysis Walmart Dollar General Family Dollar Superfoods Walgreens

Associate Program Manager

Convoy

Nov 2021 - Apr 2023 (1 year 5 months)

Led performance and compliance for 25 direct and 75 indirect reports, supporting over $4M in revenue. Managed accounts for major clients and resolved shipping issues.

Salesforce Tableau AWS Call Center Operations Performance Management Compliance Payroll Scheduling Training

Operations Manager

Atlanta Community Food Bank

Jun 2020 - Sep 2021 (1 year 3 months)

Managed incoming calls, administrative tasks, payroll, and employee relations. Hired and trained employees, managed quality assurance, and strategized process improvements.

Wisys EHarvest Macola Payroll Training Quality Assurance Process Improvement Scheduling

Benefits Clerk

U.S. Department of Commerce

Feb 2020 - Jun 2020 (4 months)

Retrieved and corrected employee health benefit forms and processed wage assignments. Created job aids and managed health benefit documents for quality control.

Payroll Document Control Quality Control Customer Service

Operations Manager Trainee

Ryder Logistics

Jun 2018 - Feb 2020 (1 year 8 months)

Reviewed workflow management for preventive maintenance and coordinated with rental team. Partnered with vendors for repairs and used CMS and ERP for customer breakdowns.

CMS ERP Salesforce Unified Estimator Preventive Maintenance Customer Service Scheduling