Open to opportunities

Avalena Everard

@avalenaeverard

I am a bilingual operations specialist with 3+ years supporting real estate, community development, and client services.

United States

Message

What I'm looking for

I seek a collaborative operations or program development role using my bilingual skills, CRM expertise, and compliance experience to support teams, improve processes, and create measurable community impact.

I am a detail-oriented bilingual operations specialist with 3+ years supporting real estate coordination, agent onboarding, and client services.

I supported agents at a brokerage, performing warm calling, compliance review, and CRM management (KW Command, Brivity, Bloomerang). I exceeded outreach and engagement goals while maintaining documentation accuracy.

In Peace Corps assignments in Uganda and El Salvador I led community economic development, delivered trainings, managed stakeholder meetings, and documented outcomes for USAID reporting. I bring empathetic, culturally responsive communication in English and Spanish and a focus on process improvement to help teams scale.

Experience

Work history, roles, and key accomplishments

Current

Program Development Specialist

Current

Peace Corps

Aug 2024 - Present (1 year 10 months)

Engaged community leaders to develop economic opportunity initiatives and managed stakeholder meetings to support multi-sector projects; delivered culturally responsive communication in Spanish and English.

Program Development Stakeholder Management Community Engagement Project Management Spanish Monitoring & Evaluation Cross Cultural Communication

Economic Development Specialist

Peace Corps

Aug 2022 - Aug 2024 (2 years)

Led community-based financial education and small-business development trainings and piloted savings groups and youth entrepreneurship projects; documented program outcomes for USAID reporting and Peace Corps evaluation.

Small Business Savings Groups NGO Collaboration Monitoring & Evaluation Training Community Engagement

Agent Services Coordinator

Ben Kinney Companies

Jun 2021 - Jul 2022 (1 year 1 month)

Conducted weekly warm calls to onboard and retain agents, exceeding outreach and engagement goals; reviewed transaction records for compliance and maintained closing documents in KW Command to ensure accurate brokerage files.

Real Estate Operations Compliance Warm Calling Onboarding CRM Management Transaction Coordination Internal Communications

Patient Service Representative

Umpqua Health

Aug 2020 - Jun 2021 (10 months)

Managed 70–100 daily inbound calls and visits to schedule appointments, resolve coverage questions, and update accounts; documented all patient communications in electronic health systems and provided bilingual service.

Scheduling Electronic Health Records Patient Intake Documentation Customer Service