Open to opportunities

Austin Amador

@austinamador

Message

Transformation and technology leader driving revenue growth through operations, cloud, and process improvement.

United States

Message

What I'm looking for

I’m looking to lead transformations where I can align strategy with execution—improving operations, delivery quality, and customer satisfaction—using metrics, modern technology, and clear governance to reduce costs and grow revenue profitably.

I’m a Transformation & Technology leader who aligns corporate strategy with day-to-day operations to increase revenue and profits. I use existing and new technologies to drive efficiencies, optimize the organization, and reduce costs—while keeping customer satisfaction at the center of every product and service.

Since 2020, I’ve served as Managing Director for Technacious, LLC, advising and mentoring a first-time CEO for a boot-strapped professional services startup serving Behavioral Health entities. I’ve designed repeatable pricing and contract approaches, refined contract language to eliminate failures to meet obligations, supported account management, and helped expand the client base through RFP responses and partnership discussions.

Previously, at Libera, Inc., I operated with full accountability as Owner, Chief Operating Officer, and Treasurer, and delivered the company’s first profitability in 17 years. I shut down offices and a fully owned data center to reduce costs, led a shift to a fully distributed (remote) model in 2018, migrated on-premise systems to cloud hosting for 27 clients, and renegotiated contracts to improve profitability.

Across my leadership roles in healthcare and technology services, I’ve repeatedly redesigned operating models, improved quality and delivery discipline, and built high-performing teams using metrics and rewards. From establishing service management structures (SLAs, KPIs, RCA, incident management) to leading ICD-10 and HIPAA compliance testing efforts and disaster recovery collaboration, my pattern is consistent: system optimization, low-defect delivery, and measurable outcomes.

Experience

Work history, roles, and key accomplishments

Current

Managing Director

Current

Technacious, LLC

Sep 2020 - Present (5 years 10 months)

Advises and mentors a first-time CEO for a boot-strapped behavioral health-focused professional services startup. Designs pricing and organizational support models, supports contract/RFP processes, and provides account management.

Pricing Models Contract Negotiation Account Management RFP Responses Hire No Hire Decisions Service Delivery

Owner, COO & Treasurer

Libera, Inc.

Oct 2016 - Nov 2020 (4 years 1 month)

As owner/COO/treasurer, led corporate finance accountability, achieving the company’s first profitability in 17 years. Drove operational transformation including distributed remote model adoption, cloud migration, contract renegotiations, and process improvements for delivery and quality.

Corporate Finance P&L management Profitability Turnaround Cloud Migration Renegotiations Kanban ITIL Automated Testing Outsourcing HR To PEO Strategic Partnerships

Director of IT

Mount Sinai Health Systems

Dec 2014 - Apr 2015 (4 months)

Planned, coordinated, and led ICD-10 testing for systems supporting four hospitals, moving the project from at-risk to on-schedule. Led day-to-day IT operations supporting Faculty Practice Associates and supported strategic planning for practice acquisitions and system enhancements.

Project Coordination HIPAA compliance System Enhancements

Client Services Manager

Allscripts

Mar 2014 - Nov 2014 (8 months)

Managed remote hosting deliverables for acute care clients, including application support/development, DBA, servers, mainframe, and integration. Resolved recurring outage and performance issues and helped standardize internal and client communication expectations.

Application Support Application Development DBA Servers Mainframe Integration Overseas Resource Oversight Outage Performance Issue Resolution Standards Communication MU2 Readiness Support

Revenue Cycle Systems Director

Allscripts

May 2007 - Nov 2012 (5 years 6 months)

Directed an outsourced revenue cycle organization supporting a 13-facility health system, expanding teams and headcount while improving reputation with leadership. Built project management and testing/QA processes, drove integrations of clinical/ambulatory systems, and managed vendor resolution to improve delivery and SLA compliance.

Project Management SLA System Optimization Culture EHR Integration HP Quality Center Integration Single Sign On Virtual Printing Siemens Soarian CICS Modernization PWC SMART

Financial & Revenue Systems Manager

Computer Sciences Corporation

Dec 2006 - May 2007 (5 months)

Joined an at-risk account turnaround at the request of CSC leadership and eliminated a backlog of 375 incident tickets within four weeks. Managed a team of 12 analysts and improved service delivery through new client meeting, response time, cross-training, and escalation processes.

Service Delivery Client Meetings Cross Training Escalations Team Management

Applications Service Delivery Manager

Saint Vincent Catholic Medical Centers

Nov 2005 - Feb 2007 (1 year 3 months)

Managed three teams totaling 50 application analysts and oversaw career development, hiring, and staffing selection. Led organizational transition efforts, established operating policies (including remote/off-hours and escalation protocols), and supported disaster recovery/service restoration with infrastructure leadership.

Application Analysts Leadership Career Development Staffing Escalations Off Hours Protocols Workflow Management Project Management Office (PMO)Desktop Help Desk

Applications Support Team Lead

Saint Vincent Catholic Medical Centers

Jun 2003 - Nov 2005 (2 years 5 months)

Led 12 applications analysts and managed project assessment, scoping, budgeting, and performance management. Oversaw Siemens enterprise tools implementations and ran daily action meetings and daily service review conference calls for hospital information systems status.

Application Support Leadership Project Assessment Scoping Budgeting Performance Management NDC Claims Scrubber Advanced Beneficiary Notice Daily Team Action Meetings Daily Service Review (DSR) Conference Calls Action Item Tracking

Application Specialist

Saint Vincent Catholic Medical Center of NY

Nov 1999 - Jun 2003 (3 years 7 months)

Served as project manager for MedE claim scrubber and PWC SMART implementations to reduce billing errors and improve reimbursement. Provided subject-matter expertise for HIM/Medical Records and Patient Accounting, administered MS SQL databases, and supported data conversion from Epic Care UNIX to MS SQL reporting.

MedE Claim Scrubber PWC SMART HIM Medical Records Patient Accounting Database Administration SQL DB Sizing Data Conversion (Epic Care UNIX To MS SQL)

Assistant Manager / Financial Counselor

Brooklyn Hospital Center

Apr 1993 - Nov 1999 (6 years 7 months)

Worked in the Verification, Collection, and Follow-up unit and progressed from Financial Counselor to Assistant Manager. Also advanced from part-time Radiology File Room Clerk to Financial Counselor within five months.

Verification Collections Financial Counseling Staff Progression And Responsibility Growth

Data Retrieval Supervisor

Video Monitoring Services of America

Jan 1991 - Mar 1993 (2 years 2 months)

Supervised day-to-day operations for a team of 21 employees as Data Retrieval Supervisor. Promoted from part-time employee to full-time supervisor within six months.