Deborah Vilawys

I’m a systems-minded healthcare operations executive specializing in transforming complex, high-growth organizations into scalable, accountable, high-performing operations. I combine process optimization, organizational psychology, and data-driven decision making to build operational infrastructure, develop leaders, and strengthen client partnerships.

Over 20+ years, I’ve led healthcare operations, revenue cycle management, acquisition integration, and organizational transformation initiatives. At KNACK RCM, I directed enterprise-scale operations for a healthcare SaaS revenue cycle platform, leading 200+ remote employees across revenue operations, client onboarding, credentialing, service delivery, and accounts receivable support for 30+ healthcare organizations nationwide.

I partner with executive leadership to design frameworks and reduce friction during change. I built acquisition integration governance and transition methodologies, standardized cross-functional workflows, designed KPI dashboards and operational analytics for visibility and accountability, and led technology enablement—from enterprise email migrations to a unified RingCentral platform across subsidiary organizations.

My approach is rooted in operational excellence and measurable outcomes: rebuilding A/R workflows with staff ownership and KPI-driven follow-up reduced unresolved 90+ day balances by 20%. Earlier, as a Billing Manager/Office Manager, I reduced outstanding A/R by ~15% through denial management, payer escalation, and reconciliation process improvements—while supporting HIPAA and OSHA compliance and staff training.